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Frequently asked questions

What are your payment options?

You can pay for your order either by:

Credit Card

Pay for your order in the checkout with your Visa or MasterCard. A receipt will be issued automatically for your records.


Request a Tax Invoice by emailing admin@safeandequl.org.au and then pay by electronic funds transfer (EFT) or cheque.

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Do you charge GST?

No Goods and Services Tax (GST) is charged.

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How soon will I get my order?

We aim to have your order in the post within 1-2 weeks of receiving of it.

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How do I obtain a Tax invoice / receipt?

Please email admin@safeandequal.org.au to request a tax invoice.

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Are there extra costs for postage or handling?

We charge a small amount to cover postage costs. Please note that large or bulky orders may incur additional postage costs.

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What is the ‘plain envelope’ (checkbox) option in the checkout?

We can send your order in a plain envelope/packaging that does not identify it as coming from a family violence service. We will not include our name and address on the packaging. This might be suitable if you are experiencing family violence.

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How can I access electronic (PDF) versions of resources?

You can locate electronic versions of our resources and publications in the Our Publications section of our website.

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What security measures are taken to protect my information?

Data encryption

Our store utilises an SSL certificate that uses industry standard 256-bit encryption technology to keep your information secure. This is the same level of encryption used by large banks.

Payment gateway

Safe and Equal uses Shopify’s own payment gateway, Shopify Payments (powered by Stripe), to process credit card payments.

PCI compliant

Safe and Equal’s store is certified Level 1 PCI DSS (Payment Card Industry Data Security Standards) compliant. PCI compliance ensures that merchants provide the maximum security when processing customer payments or handling customer data.

Your privacy 

We do not share or reveal your personal information with any third party. Contact information is used solely for the purpose of processing your order.

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What if I need assistance to place my order

If you need any support to place your order, please contact us at admin@safeandequal.org.au and we would be happy to help.

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Do you have a question not answered here or wish to provide feedback?

You can call us on (03) 8346 5200. We are here 9-5 AEST weekdays. At other times leave a message and we will call you back.

Alternatively, you can send us an email at admin@safeandequal.org.au.

We welcome any feedback you would like to give us in relation to our resources or the ordering process. 

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