FAQ
Frequently asked questions
- What are your payment options?
- Do you charge GST?
- How soon will I get my order?
- How do I obtain a Tax invoice / receipt?
- Are there extra costs for postage or handling?
- What is the ‘plain envelope’ (checkbox) option in the checkout?
- How can I access electronic (PDF) versions of resources?
- What security measures are taken to protect my information?
- What if I need assistance to place my order
- Do you have a question not answered here or wish to provide feedback?
What are your payment options?
You can pay for your order either by:
Credit Card
Pay for your order in the checkout with your Visa or MasterCard. A receipt will be issued automatically for your records.
Invoice
Request a Tax Invoice by emailing admin@safeandequl.org.au and then pay by electronic funds transfer (EFT) or cheque.
Do you charge GST?
No Goods and Services Tax (GST) is charged.
How soon will I get my order?
We aim to have your order in the post within 1-2 weeks of receiving of it.
How do I obtain a Tax invoice / receipt?
Please email admin@safeandequal.org.au to request a tax invoice.
Are there extra costs for postage or handling?
We charge a small amount to cover postage costs. Please note that large or bulky orders may incur additional postage costs.
What is the ‘plain envelope’ (checkbox) option in the checkout?
We can send your order in a plain envelope/packaging that does not identify it as coming from a family violence service. We will not include our name and address on the packaging. This might be suitable if you are experiencing family violence.
How can I access electronic (PDF) versions of resources?
You can locate electronic versions of our resources and publications in the Our Publications section of our website.
What security measures are taken to protect my information?
Data encryption
Our store utilises an SSL certificate that uses industry standard 256-bit encryption technology to keep your information secure. This is the same level of encryption used by large banks.
Payment gateway
Safe and Equal uses Shopify’s own payment gateway, Shopify Payments (powered by Stripe), to process credit card payments.
PCI compliant
Safe and Equal’s store is certified Level 1 PCI DSS (Payment Card Industry Data Security Standards) compliant. PCI compliance ensures that merchants provide the maximum security when processing customer payments or handling customer data.
Your privacy
We do not share or reveal your personal information with any third party. Contact information is used solely for the purpose of processing your order.
What if I need assistance to place my order
If you need any support to place your order, please contact us at admin@safeandequal.org.au and we would be happy to help.
Do you have a question not answered here or wish to provide feedback?
You can call us on (03) 8346 5200. We are here 9-5 AEST weekdays. At other times leave a message and we will call you back.
Alternatively, you can send us an email at admin@safeandequal.org.au.
We welcome any feedback you would like to give us in relation to our resources or the ordering process.